Open the Google Play Store app to accept the Terms & Conditions. Google Play Services App - confirm version is 11.5.17 or higher (Settings > Apps > Google Play Services). See additional troubleshooting steps below.ģ. Note: SHIELD controller must be charged to over 30% battery life before the firmware can be updated. For Hands-free "OK Google" support, SHIELD controller (2017) requires firmware version 1.14. SHIELD Experience Upgrade 6.0 or higher (Settings > About > System upgrade)Ģ. Follow the onscreen instructions to complete the setup.ġ.